Privacy Policy

Here at Infiniaire (including Infiniaire, its subsidiaries and affiliates), we understand that your privacy is important and we will treat every personal detail you provide to us as confidential.

Our customers are at the heart of everything we do, and we strive to ensure your experience with Infiniaire is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. To make this notice easy to find, we make it available on all pages of our website.

Any reference to our “Site” includes our Infiniaire website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Infiniaire.

Infiniaire may change this policy by updating this page. When a revision is made we will revise the “last updated” date on this page. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May, 20th 2018.

In this policy, “personal information” means any information relating to an identified or identifiable individual who engages with our Services or otherwise becomes a customer of Infiniaire.

We appreciate the trust you place in Infiniaire and we are committed to respecting your privacy and the security of your personal information. By visiting www.infiniaire.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions.

PERSONAL INFORMATION

At various times, you may decide to provide us with your personal information. Infiniaire collects personal information in several ways when you place an order, subscribe to our newsletter and register to our services offered. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Instagram, Facebook, Twitter, Pinterest). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. If an order is placed with us, we need to hold your personal information including your name, email address, contact numbers, shipping and billing address so we can process and fulfill your order. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information.
You may also choose to provide us names or other contact information for a friend to take advantage of a referral, fiancé, or other program or to send them product information or gifts. Subject to restrictions imposed under applicable laws and unless otherwise specified when you provide us the information, the information we collect about you and your friend may be stored and used in the ways described in this Privacy Policy. By registering, you are consenting to the collection of your personal data.

We may also obtain additional information as a result of authentication or identity checks. These details allow us to process your order.

DURATION OF DATA STORAGE : We will process your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions). As a result, not all your data will be deleted after the end of the provision of the services, but we limit our processing to what is necessary.

DATA PROTECTION & TRANSFER

We use Secure Socket Layering ( SSL), the latest industry-standard encryption technology that ensures safe internet transmission of your personal information. The personal data collected by us may be transferred to any third parties to whom Infiniaire subcontracts all or part of this processing. This may for instance include IT service providers, hosting providers, financial institutions, public authorities and any other relevant roles. Note that we will never sell your personal information to a third party.

In the event of transfer of personal data to a country outside of the European Economic Area, Infiniaire systematically ensures the application of an adequate level of protection of such personal data by means approved by applicable data protection legislation. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.

Infiniaire may also, pursuant to a valid legal process (such as a search warrant, subpoena, or court order), allow access to information in our possession, including personal data, in order to comply with such process and to protect our rights and property. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk. We reserve the right to disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.

COOKIES

When you enter this website, we will use cookies. A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognise your device when you return to our Service and record information about your usage of our Services.

We use cookies for five general purposes as follows:
1. Essential Operational: Cookies are necessary to allow us to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.

2. Performance and Functionality: Cookies help us enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.

3. Analytics and Customisation: We use analytics and customisation cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customise our Services for you and make the content you see as relevant as possible. We also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.

4. Targeting/advertising: Cookies help us to customise and regulate (e.g., by capping the frequency of) the advertisements you receive, provide you with tailored offers, and measure the effectiveness of our advertising. For instance, if we target an ad campaign through an online advertising network, we might use cookies on our Site to estimate how many viewers of the ad later visited our Site – and therefore, how effective the ad campaign was. Or, we might “re-target” visitors to our Site by providing them offers (whether through online display media, email or direct mail) similar to those they viewed or expressed interest in during their Site visits.

5. Social networking cookies: Cookies allow visitors to share our pages and content through third-party social networking websites.
You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on, and significant portions of, our Site. Also, because information we obtain may be combined, we may still be able to identify your web browser, computer or mobile device when you access our Services even if you disable cookies. Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them. For more information about the use of cookies and how to block them, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) or www.aboutads.info/choices (United States).

We may use, or permit our business partners to use, other technologies similar to cookies for the same purposes as we use cookies, for example:
Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.

Local Storage: We use local storage (such as HTML5 or Flash) for frequency capping purposes and to provide you with relevant advertising.
We may collect information about your location and your mobile device (such as operating system, device type and information and time stamp), as well as a unique identifier for your device, when you download or use our mobile application. We will also track information about how you use your App, and combine that information to any other information that we have about you (which may include information about your website usage).

These cookies in no way allow us to access your computer and do not store any details relating to you or your credit cards. They are used to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users in line with their needs. The use of cookies helps us to improve the quality of service that we provide. Examples of the type of information that we collect through this, includes: total visitors to the website, pages viewed, unique visitors, time spent on our website and on certain web pages, etc.

THIRD PARTIES

In certain circumstances, we may share your personal information with trusted partners. We may use the information we collect about you (unless otherwise restricted by law) to:

1. Facilitate your purchases and provide the services you request,
2. Confirm and track your order,
3. Respond to your any comments, inquiries and requests you make to us,
4. Compare and review your information for errors, omissions and accuracy,
5. Prevent and detect fraud or abuse,
6. Facilitate your warranty for services towards the products you buy from us,
7. Offer you access to our Affiliate/ Vendor Programs or other similar product offerings,
8. Provide and improve our services and product offerings, and develop new ones for your convenience,
9. Improve marketing and promotional efforts, and overall customer experience of our business,
10. Identify your product and service preferences,
11. Offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline),
12. Understand our customer demographics, preferences, interests, and behaviour patterns,
13. Administer and fulfill our contests and other promotions,
14. Process or respond to your application for current or future opportunities with us,
15. Contact you regarding products and services (of Infiniaire or our partners) that we believe may be of interest to you,
16. Comply with applicable legal requirements and Infiniaire’s policies and procedures, and
17. Other uses with your consent.

We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.

We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights of the submissions to us.

SERVICE PROVIDERS

We use trusted third- party service providers to perform certain services on our behalf, including: shipping,  payment processing, data storage/management, web hosting, web analytics, shipping, mailing, emailing and marketing; as well as various customer, tech and operational support.
These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Infiniaire – Infiniaire.

We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates.

If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Infiniaire may share your information with those organizations participating in the applicable event.
We may also share your information with other companies or organizations which are not part of Infiniaire. These companies and organizations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.

Our business partners may also use cookies on our Site for the same general purposes identified in this Privacy Policy, including to improve their own marketing, products or services. Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites. Third parties we work with may also use other “device-graphing” information in order to make inferences and connections about our customers and potential customers across various devices – such as mobile phones, tablets and browsers. (These companies may, for instance, make inferences that devices seen at a common IP address are used by common users.) Companies that we share information with may use the information we provide to them, often in combination with their existing information, to provide you with more relevant advertising.

You may opt out of receiving personalized advertisements from advertising companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting http://www.networkadvertising.org/choices and http://www.aboutads.info/choices.

COMPLIANCE WITH LAW & FRAUD PROTECTION 

We may, and you authorize us to use and disclose any information, including personal information:

(1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request;

(2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law;

(3) to other companies and organizations for credit fraud protection and risk reduction ; and

(4) to enforce any agreement we have with you.

Your information may also be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership (or in due diligence leading up to any acquisition), in which case information would be transferred as one of the business assets of the Company.

We may, and we may authorise third parties to, create aggregate records from personal information by excluding information that makes the information identifiable. We may use and disclose, and authorise third parties to use and disclose, aggregate non-personal information at our discretion.

 

CHILDREN UNDER 13
Infiniaire does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that data from our systems.

 

LINKS
Our Site may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.

 

SECURITY
We utilise a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

 

ACCESSING AND UPDATING YOUR INFORMATION
If you have created a Infiniaire account you can review and change certain personal information relating to your Infiniaire account at any time by logging on to your account. Otherwise, to learn more, please contact us as set forth below.

 

MARKETING CHOICE/OPT-OUT

Where permitted by applicable law, we want to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.
To opt out of receiving email promotions that we send you:
(1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; or
(2) write to Infiniaire, Postbus 66, Gent Centrum, 9000 Gent, Belgium (a “postal request”). To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request.

Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.

Where required by law, we obtain your prior opt-in consent at the time of data collection for the processing of
(i) personal information for marketing purposes and
(ii) personal information deemed sensitive pursuant to applicable law.

 

YOUR EU PRIVACY RIGHTS

Under EU data protection legislation, you may benefit from various rights as “data subject”. You can exercise any of the rights listed here under by submitting your request to us through email, postal mail or through filling in the form on our contact us page. Please include your personal details as well as some means of verifying your identity. Please note that we may reject requests that are excessive or a misuse of the relevant right. Furthermore, your rights may be affected by Anti-Money Laundering laws and regulations by which Infiniaire is bound in the context of our legal obligation to identify you when establishing a business relationship.

Access right and data portability: you have the right to access your personal information processed by us, as well as the portability of data you have provided to us to the extent applicable.

Data accuracy: right of rectification and right to erasure. At all times, you have the possibility to request the rectification or erasure of your personal data, provided that the applicable legal requirements are met. The right to erasure is nevertheless subject to various exceptions, notably as regards personal data whose processing is necessary to support litigation or for compliance with statutory retention requirements. In such a case, however, we limit our processing to the extent possible, even without your request.

Limits to processing: right to restriction, right to object & consent withdrawal. You have the right, if applicable legal provisions are met, to object to the processing of personal data based on our legitimate interests and to otherwise obtain the restriction of certain forms of processing in specific circumstances. In particular, in relation to the processing of personal data for direct marketing purposes, you have the right to object at any time thereto. Where any processing is based on consent, you have the right to withdraw such consent at any time (without affecting the lawfulness of processing prior to the consent withdrawal). We will in each case examine your request an check whether you meet the requirements for the processing to be stopped.

Right to lodge a complaint with the supervisory authorities: you have the right to lodge a complaint with the data protection supervisory authority, notably (depending on your place of residence) the Belgian Data Protection Authority (https://www.privacycommission.be/en/contact-us).

If you are an EU resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address: Infiniaire, Postbus 66, Gent Centrum, 9000 Gent, Belgium; attn: EU Privacy. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Contact us

We always welcome your questions and feedback. For privacy-related issues, please contact us at:
By email: info@infiniaire.com.
By telephone : +32-465980001
By postal mail : Infiniaire, Postbus 66, Gent Centrum, 9000 Gent, Belgium

Rev. 20/05/2018